Privacy Policy

EASY, ONLINE BOOKING

Introduction

Thank you for visiting the Jump Rush website, owned and provided by JET Ltd, Morecambe LA4 4BU.

We’re serious about your privacy and hope this policy explains everything you need to know in terms of how we collect, use, share and store your personal details.

All the details in this policy apply to any information that we collect from you, or is provided by you, on our website and other forms of communication such as email and telephone.
By accessing or using the website, you agree to the terms of this Privacy Policy, which is integrated into our general terms of use.

If you have any questions about how we use your data, please just get in touch.

How do we get this personal information?

We may collect information about the devices you use to visit our site and how you chose to visit us and what you did on our site. For example, we may track which pages you visited and whether you used Google to reach us.
We may collect information within what you send us or tell us when communicating with us. For example, we may collect your name and email address if you send them to us in a form on our site. We may collect any personal information stored in additional documents you may send us at this point.
We may collect information about any consents that you grant to us. For example, if you tell us that it is okay that we use cookies.

When making a booking with us, we will request the following information from you:

Your name
Your email address
Your mobile number

When submitting a risk acknowledgement form to us, we will request the following information from you:

Your name
Your email
Your mobile number
Your date of birth
The name and date of birth of any minors you are signing for
Your online signature

In addition, if you are an associate or job candidate and you apply for a position or create an account to apply for a position, we may collect more sensitive information about you such as your national insurance number, career history or education details.:

We may provide paid products and/or services within our services. In that case, we use third-party services for payment processing.

We do not store or collect your payment card details. That information is provided directly to our third-party payment processor Adyen, whose use of your personal information is governed by their Privacy Policy. Adyen adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. They take protection of your data extremely seriously. You can view their certifications here

Through our physical readiness form:

When you participate in a fitness class or event with us, we will ask you to fill in a physical readiness questionnaire. We will ask for various details about your health, medication use, surgery and your name and address.

Through your transactions with us:

When you make a booking or a purchase with us, we may associate this information with the email address against which you made your booking.

Which personal information do we collect?

We may ask you for it directly
Sometimes we might ask you to provide us with information, such as when you are sending a query to our website. We may also ask you to sign up to our newsletter. The types of information we may ask for in this instance include your name, email address and telephone number.

When applying for a job, we may ask you to provide information such as your career or educational history.

We may collect it using cookies
We use something called “cookies” on our site to track some information about how you arrive at and use our website. This can include information such as your IP address and mobile device ID. See here for full details of our cookie policy.

Through our booking forms

When you provide us with your details as part of your booking process, we will use this information to log and retrieve your booking. This is an essential part of our booking system. Your data will be kept for one year.

In this instance, your data will be held on the system of our booking software provider, Roller. You can view details of how your data will be stored by Roller below.

Through our Risk Acknowledgement forms

When you provide us with details during submission of your risk acknowledgement form, we will use these details to log that you have acknowledged the risk in using our trampoline products, which is a requirement of using our trampoline services. Your data will be kept for one year.

In this instance, your data will be held on the system of our booking software provider, Roller. You can view details of how your data will be stored by Roller below.

In addition, where you have given us your permission to contact you with details of offers, news and events during your booking process, we will use this to send you content that we think may be of interest to you.

Through our physical readiness form:

The information that we ask for in these forms, such as details about your health, medication use, surgery and your name and address, is used solely by our fitness professionals to assess your suitability for participation in our classes. The data will be held for one year.

In this instance, your data will be held on the system of our booking software provider, Roller. You can view details of how your data will be stored by Roller below.

Through your purchase with us:

When you make a purchase with us, linked to your booking email, we may analyse the value and frequency of your purchases with us to understand how we can better develop products and offers to suit your needs.

If applicable, we may also analyse your postcode to understand where our customers are coming from.

In this instance, your data will be held on the system of our booking software provider, Roller. You can view details of how your data will be stored by Roller below.

How do we use your personal data?

When we collect personal data about you, with your consent, we will use it in the following ways:

to improve our website and the ways that we target our services and products to you on both our own site and others
to respond to your queries and provide you with the information you have requested
for admin purposes such as resetting your password and sending you updates to our terms of services
to process your job application
to contact you about products and services we think you may be interested in

There must be a legal basis for us to process your data. These are the bases on which we collect and process personal data about you:

Consent
When we ask for your personal information, we will always explain why and how we will use it and ask for your consent. You can withdraw your consent at any time by unsubscribing from our updates or contacting us directly.

Legitimate Interests
We only use your personal data in order to improve our communication and online experience for you and other people using our services. We understand that this can be a grey area and, if we rely on using legitimate interests to collect and store your data, then we will tell you what that is.

We have no intentions to sell your data to any third parties. If this situation ever changed then we would ask your permission in a separate, explicit consent communication request.
Your personal data will be held for as long as is needed for the purposes for which it was collected. In the instance where you delete your account, then we will remove all traces of personal data associated with it, in line with your “right to delete”.

Who do we share your data with?

When required or requested to do so, we may share your data with the following types of organisations:

Official regulators, fraud prevention officers and similar authorities
Any specific companies you may ask us to share your data with
When legally requested to do so or in our own response to legal proceedings or transfer of our assets during sale or business transfer
With third-party processors with your consent and explained in our Third Party Processors section

Your rights with regards to your personal data

You have rights regarding how we collect, use and store your personal data. You may:

Request a copy of the personal information that we hold about you and how we process it.
Ask for any inaccuracies in your information to be amended
Ask for your personal information to be deleted, or amend your preferences for how it is used.

If you would like to know, delete or amend anything related to how we use your personal data, please just contact us. In the instance you are unhappy with you we have handled your personal information, you can also report this to the Information Commissioner’s Office.

Please note, we do have the right to ask for proof of ID and/or charge a reasonable fee if the effort to source your data is extensive. Our policy is to supply, amend or delete your requests related to your data within 21 days but we may extend this timescale if necessary.

Minors

Under 18 year olds

Our website is not intended to be used by those under the age of 18. Therefore we do not knowingly collect information from children. If you are under 18 and using this website, please get permission from your parent and guardian with regards to the collection of your personal data.

How do we protect your data?

We are serious about your data security and take appropriate steps to make sure your personal data is kept securely and accurately. This includes using compliant and reliable hosting services, secure protocols and encryption of data where required. Unless explicitly stated, all of our third party processors are resident within the EU.

Other websites

Sometimes you may find links on our site to other websites, advertisers or partners. Please note that any of these links that you follow will then lead to websites with their own privacy policies, and we can not accept any responsibility for these. Please ensure you remain vigilant in checking the personal data you are submitting to any of these sites.

CHANGES TO THIS PRIVACY POLICY

Our privacy policy is reviewed on a regular basis so that we know it is up to date and compliant with any relevant data protection laws. Our Privacy Policy may be revised at any time and will be posted onto our website at the time.

CONTACTING US

If you have any questions or requests related to this Privacy Policy please send them to contact@jump-rush.com or you can send them by post to JET Ltd Pleasureland, Marine Road West LA4 4BU.